Do the products you sell come with a warranty?
Yes, all products we sell have a minimum 12-month warranty. There may be additional warranty that extends beyond this time. Any additional warranty period will be mentioned on the individual product listing.
Our products come with an In-Home Warranty. This means that should you find a fault with the product after it has been installed, we will arrange for a service agent to attend the site to repair or replace the product.
PLEASE NOTE: It is a requirement by law in Australia that all hard-wired electrical products must be installed by a licensed electrical contractor. Failure to do so will void any product warranties. In addition, any repair, alteration, or tampering of the product without the approval of Four Seasons will void your warranty.
The warranty does not cover incorrect installation, normal wear, and tear, damage through incorrect use, or power fluctuations.
My product is faulty, what do I do now?
While we work hard to maintain a high standard of quality with the products we sell, unfortunately, sometimes faults may happen. However, we are here to help.
Should you find a fault with a product you have purchased from Four Seasons please contact us directly so that we can provide further assistance.
Please send us an email HERE so that we can help you with your warranty concern.
When claiming a warranty, please have your original order/invoice number, a brief description of the fault, and if relevant, any images which may assist us in diagnosing the problem. With this information, we can assist you with the best resolution possible.
My product is faulty, what do I do now? If you have changed your mind and would like to return your order, please have a look at our returns policy HERE.
What is ripple control? What are the effects, and how will I be affected?
Ripple control is a way in which electrical companies use a superimposed frequency on standard 50Hz AC power supplies, which are commonly found in most (if not all) Australian households. The frequency is used to control hot water heaters, streetlights and water pumps via their remote receiver to control the power going to and from each utility. Ripple control may also be used to signal high network load periods for major customers to allow them to reduce power consumption.
A hum or buzz from electrical appliances or a flicker from LED lighting and LED light in AC ceiling fans are the most common complaints arising from ripple control, which is generated when a transformer or the motor windings in a switched-on appliance resonate with the ripple control frequency, usually between 300Hz and 1300Hz. The noise is often, but not always, intermittent depending on when the ripple control signals are being transmitted.
Where are the areas that are affected by ripple control?
Ripple control frequencies are commonly used in NSW, Southeast Queensland and New Zealand, although other areas within Australia also use this technology. Not all properties are affected by ripple control, so just because you might live in one of these areas does not mean that you will have these problems.
One of the only ways to confirm if the area you live in is affected by ripple control frequency is to contact your power company and ask them directly. If you have a system that uses ripple control signalling, you might also see a ripple control receiver wired into the fuse box and a dual tariff meter or dual meters.
NOTE: The presence of a ripple control signal does not necessarily mean you will experience ripple control noise in ceiling fans or flickering in LED lights.
Ripple control signal filters are available to manage the noise generated by affected electrical appliances. The ripple control filter must be matched to the local signal being output by your electricity provider, usually 750Hz or 1050Hz (information of which can be acquired through your electricity provider), and the filter must be installed by a licensed electrician.
There may be extreme cases where the ripple control frequency is so strong it requires two filters to be installed to reduce the noise sufficiently, and, in some locations, multiple ripple control frequencies are used, also requiring multiple filters.
Why doesn’t Four Seasons products have a ripple control filter?
Ripple control noise is not the norm, and in many environments where it does occur, it is not a problem because the noise generated is not audible.
While Four Seasons does sympathise with the few customers who do experience a problem, it is not cost effective to build an AC electric motor that rejects all ripple control frequencies given the small proportion of people affected, a cost that would have to ultimately be borne by all consumers.
What noise could it be if it’s not ripple control noise?
If you are hearing the tones at random times of the day, your electrical supply may be affected by harmonics; a power fluctuation that is not part of the normal electricity supply or ripple control signal output. Harmonics are caused by interference created by other equipment on the network, such as inverter type air conditioners and switch mode power supplies for computers.
The offending appliances may be in your home or other premises on the local power grid. If you are being affected by network harmonics, it may be of benefit to transfer the electricity supply to your premises to a different phase in the street. This is something you will need to discuss with your electricity provider.
Does warranty cover ripple control or harmonics?
Ripple control and electrical harmonics noise is not the result of a mechanical or electronic fault with your ceiling fan or LED lights. As such we do not cover either occurrence under our warranty. Where ripple control noise or injection are found to be at fault, the customer will have to acquire a filter and have it installed by their electrician at their expense.
If you make a warranty-based service call and ripple control or electrical harmonics noise is diagnosed as the problem you may be charged the call-out fee for the electrician.